Exchange

In case that your piece of jewelry doesn't fit you and you need a different size, please send an email to customerservice@lamotion.com. Please write us which piece of jewelry you want to exchange and in which size! 

Our logistics manager Elke and Sophie will take care of your matter and provide you with all necessary information about the exchange process. In this case, a new order is not necessary. 

In order that you get your correct size quickly, we ask you to send the piece of jewelry that does not match, to the following address as soon as possible:

L'AMOTION GmbH

Max-Planck-Str. 36a

68519 Viernheim

Germany

Return

If for any reason you are not satisfied with your newly purchased product, you can return it to us within 14 days of receipt. Please note that you send the pieces of jewelry in the original packaging so that they arrive at our warehouse undamaged. We ask you to send your return to the following address:

L'AMOTION GmbH

Max-Planck-Str. 36a

68519 Viernheim

Germany

We would also like to ask you to keep the receipt. As soon as we have received your article, we will refund your purchase price.  

 

Provisions

In case of a return, the items must be unused and undamaged. It must be evident that they were only worn for the purpose of trying them on. If the goods are damaged or there are obvious signs of use, L'AMOTION reserves the right to refuse the return of the item or to request a replacement. 

 

Refund of purchase price 

In the event of a return, L’AMOTION will refund the purchase price as soon as the return has arrived at our warehouse.

The chargeback takes place depending on the payment method:

Payment with credit card

As soon as the return has arrived at L’AMOTION, the corresponding credit will automatically be transferred to the credit card account used for the purchase.

Klarna

If the invoice has already been paid, Klarna refunds the purchase price to the bank details with which the invoice was paid.

PayPal

As soon as the return has arrived at L’AMOTION, the corresponding credit will automatically be transferred to the PayPal account used.